We are proud to be part of the Warm Home Discount scheme for 2019/20. This means you might be eligible to receive a one-off payment of £140 off your electricity bill during winter.

There are different ways you could qualify for the Warm Home Discount. You must fall into one of the following groups:

You’re in the Core group if you, your partner (shown on your Pension Credit records) or appointee are the named electricity account holder and you are either:

  • Aged under 65 and only receive the Guarantee Credit element of Pension Credit (no Savings Credit)
  • Aged 65 or over and receiving the Guarantee Credit element of Pension Credit (even if you receive Savings Credit as well)

For the 2019/20 Warm Home Discount (WHD), we’ll use the information given to us by the Department of Work and Pensions (DWP). If you had your electricity supplied by us on 7 July 2019 and fall under the ‘Core group’, you will automatically receive the WHD discount.

How to check if you are part of the core group

If you’re in the Core group, you will receive a letter from the DWP from October 2019. It will explain if you’ll need to provide more details to the WHD helpline to claim the discount, or if you don’t need to take any further action.

If your reference number on your letter begins with a letter M:

  • The DWP has matched you to your electricity supplier from 7 July 2019. If we are your supplier then we will apply the discount automatically.

If your refence number starts with a letter U:

  • The DWP has not been able to confirm who your electricity supplier is. You will need to call them on the number provided in the letter, so you can give details from a recent electricity bill.

You might fall under the broader group if you don’t get the Guarantee Credit element of Pension Credit. But you’re on a low income and get certain income-based benefits.

To receive the discount, you will need to apply for it if you meet the qualifying criteria. Please click Apply Here below to see our qualifying criteria.

The Warm Home Discount is now open

Are you or your partner (as shown on your Pension Credit records) or Appointee the named electricity account holder and do you receive either of the following?

  • Aged under 65 and receiving only the Guarantee Credit element of Pension Credit (no Savings Credit)
  • Aged 65 or over and receiving the Guarantee Credit element of Pension Credit, (even if you receive Savings Credit as well)

You currently qualify under the Warm Home Discount scheme's “core” group. We therefore cannot accept an application to join the scheme through the ‘broader’ group.
Please see our FAQs for further information about the core group.
Alternatively, call us on 0800 862 0640.

To qualify for the Warm Home Discount Broader Group you must meet at least ONE of the criteria below. Please indicate if you or your partner are any of the following:

1. A person who is in receipt of Income Support and one of the following

2. A person who is in receipt of Income-based Jobseeker's Allowance and one of the following

3. A person who is in receipt of Income-related Employment and Support Allowance and one of the following

4. A person who is in receipt of Universal Credit and one of the following

5. A person who has a gross annual household income of less than £16,190 and one of the following

All fields marked with an asterisk (*) are mandatory.

FAQ

Who needs to receive the benefits in the house to be able to apply?

If you or your partner are the electricity account holder and receive the qualifying benefits, you are welcome to apply.

When will I get the WHD and how will it be paid?

The purpose of the scheme is to help customers with their winter electricity bills. If you are part of the core or the broader group you’ll receive a one-off rebate of £140, which you’ll see on your statement or bill by March 2020.

If you’re a Prepayment customer, we’ll write to you telling you how to pick up the credit when you next top up your meter.

What if I change supplier or move to a new house before receiving the discount?

If you’re in the Core group and expecting an automatic discount: The company that supplied your electricity on 8 July 2019 is responsible for giving you the discount, even if you’re now with another supplier. If we were your supplier and you’ve now left us, you’ll receive the rebate against your old account. We will write to you to arrange the payment.

If you’re in the Broader group and applied to us for a discount: If you change electricity supplier before receiving the discount, you’ll need to contact your new supplier.  Unfortunately, applications can’t be transferred between suppliers. So you’ll need reapply with your new supplier, as their criteria may be different. We won’t be able to give you the discount unless we supply your electricity at the time we make the payment.

When will the applications for the Warm Home Discount close?

There are a limited number of customers who can qualify for the Broader group. As we deal with applications on a first come first served basis, we don’t know exactly when we’ll close the scheme.