If you visit our website:
If you request a quote we’ll collect:
If you become a customer, we’ll also collect:
If you contact our customer services operatives by telephone, we will collect:
To be sure that we’re offering you the best option for your circumstances, we may request additional personal data to check whether you’re eligible for certain tariffs or government discount schemes. This may include:
If you feel you’re in a vulnerable situation, we may ask you for and/ or process the following information so we can fulfil your request appropriately or place you on our Priority Service Register:
Should your circumstances change, we may also ask for the following to allow us to service your account:
We may also obtain or request the following information if you contact us with an enquiry or complaint:
If you work for a commercial customer or supplier or are an industry contact, we may hold your name, company name, job title and contact details. These details may have been provided by you, your employer or in some cases, we may have sourced them from publicly available sources, such as LinkedIn and internet searches.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with energy). In this case, we may have to cancel the contract you have with us but we will notify you if this is the case at the time.
This privacy notice was last updated on 17th May 2018 and historic versions can be obtained by contacting us.
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