Current Terms and Conditions / Applicable from 21/08/17
If you joined us on or after 21/08/17 please find your Terms & Conditions here: Find our terms and conditions for supplying gas or electricity (or both) to your property. Applies to contracts entered into on or after 21/08/17.
Previous Terms and Conditions / Applicable from 01/10/16 – 20/08/17
If you joined us on or before 20/08/17 please find your Terms & Conditions here: Find our terms and conditions for supplying gas or electricity (or both) to your property. Applies to contracts entered into on or before 20/08/17.
Gas Safety
Find advice on keeping safe when using gas in your home. See if you qualify for a free gas safety check. Download or view our policy for further information.
Guaranteed Standards of Performance
Find out about our guaranteed standards to customers and what happens if we don’t keep our promises. Download or view our policy for further information.
Paying Your Bills
Find out more about how to pay your bills and how we can help if you’re struggling with your payments. Download or view our policy for further information.
Complaints Policy
Find out how to get in touch when things go wrong and how we’ll manage your complaint. Download or view our policy for further information.
Helping Vulnerable Customers
Find out more about our Priority Services Register and how we can help vulnerable customers who may need assistance. Download or view our policy for further information.
Treating Customers Fairly
We want to treat every customer fairly every time. Find out about our commitment to doing what’s right. Download or view our policy for further information.