Everyone's unique, and we know our customers are too.
That's why we know that sometimes we have to do things a little differently. This is to ensure all customers receive the best possible service, especially for some of the more vulnerable people in society.
Our Priority Services Register is for customers who may need extra support in special circumstances, such as power failures. The register is confidential and is only ever shared with key partners such as the electricity and gas distribution network.
This helps make sure customers who need it are given support in the event of supply outages, power failures, and other emergencies.
Customers who qualify for the Priority Services Register include:
Customers of pensionable age
Customers who are visually-impaired or have hearing difficulties
Customers with a disability
Customers with chronic health issues
Customers with a serious short-term illness or injury
Customers with children under the age of 5
If you'd like to join the Priority Services Register please contact customer services via:
Website: Fill in our online contact form in the Contact Us section
Phone: Contact customer services on 0800 520 02 02. Lines are open Monday to Friday 08:00 – 18:30 and Saturday 09:00 – 13:00
The gas industry is going through a period of change during 23 May and 06 June 2017. This change affects all gas
suppliers, and as a result of this, you may experience a slight delay to your switching journey.
What does this mean for me?
Don't worry - you don't need to do anything. Your energy supply will remain uninterrupted during this extended
period of transition from your previous supplier to us.
If you choose to move to Green Network Energy, we will manage your switch taking into account the industry
changes and the delay.