Re-positioning Your Meter

If you would like to change the position of your meter, (perhaps you are doing some renovations or it’s simply too difficult to access) then if we’re your supplier, you’re in luck. It may be something that we can help you with.

To find out if we can help, simply contact our customer services. They will ask a few questions to asses if we or another party can carry out the work.

This may be your Distribution Network Operator (DNO) for electricity, or the Gas Transporter for gas. Whether you will have to contact your DNO/Gas Transporter will depend on the size and complexity of the job. For example, on the distance you want to move the meter, if you need to move the mains supply or if there are any obstructions.

*Please be advised, it is illegal for you, or anyone other than your supplier or the networks to try and relocate your meters.


    If you want to move the meter less than 1.5 metres on the same wall, and there are no obvious obstructions then it’s possible that you won’t need to move the mains supply.

    We’ll ask you to send us some photo’s, showing the current position of the meter and where you would like to move it to. Once we’ve reviewed the photos and information provided about your relocation, we’ll let you know if this is something we can do. If not, you will need to contact the networks (mentioned above).

    If it’s a job our engineers can carry out, then one of our customer services team will help you to book an appointment. You’ll receive confirmation from us once the job is booked. It can take a little time to confirm engineer availability and the booking, therefore the appointment may be a while in the future.

    Once the booking is made, we’ll give you a 4-hour window during which the appointment will happen. You need to make sure someone over 18 will be on site and the meter is easily accessible. You may also be asked to confirm if parking is available.


    If you are planning on moving your meter more than 1.5 metres, even if it is on the same wall, or relocating it on a different wall, then you will have to contact your DNO or Gas Transporter. This can end up being quite a big job as they may have to add new cables/pipes.

    You can find out exactly who to contact and how to get hold of them at the bottom of the page.

    When you contact them, you will need to provide some information:

    • Your full address and name of the property owner.
    • Your MPAN (Elec)/MPRN (Gas) number - these can be found on one of your bills from us.
    • Any details you can give about where you want the meter to be moved to.


    You may also need us as your supplier to attend to reconnect the meter once it has been moved. So please confirm this with the network operator and then contact us as soon as you have details of the appointment.

    Please note that if we reconnect the meter we may need to see some documentation before reconnecting the supply to your house. For example, a Gas or Electricity Safety Certificate or a completion certificate that building work has finished. Please be aware that our engineers cannot provide these to you.

    Our meter engineers need to make sure they are leaving meters in safe conditions. If for example they need to cap the gas supply to your property after reconnecting the meter, you will need to contact a Gas Safety Engineer to get this uncapped at your own cost.


    Below you can find how much we charge you for repositioning the meter.

    • Gas meters
    Credit Meter £94
    Prepayment Meter £105
    • Electricity meters
    Credit Meter - Single Phase £85
    Credit Meter - 3 Phase £160
    Prepayment Meter £136

    All prices are excluding VAT and are subject to change.

    If you need work to be carried out by your DNO or Gas Transporter they will give you a price based on how much work needs doing.


    If you are signed up to our PSR then there are certain situations where we may be able to help cover some of the costs:

    • If your meter is blocking any access to your property.
    • If you have a Pay as You Go meter that you are unable to access.


    If you wish to find out if you are eligible for PSR then please click here.

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