Problems and servicing
Incorrect readings, trouble submitting, error messages, moving your meters and more
- Error message on GNE account: reading is too high
- Error message on GNE account: reading is too low
- Error message on GNE account: not enough digits
- I can’t submit meter readings on my GNE account – other reasons
- My meter is faulty or broken
- Reporting an energy crime
- Moving your energy meters
- Prepayment error codes and key/card problems
- In-Home Display (IHD) troubleshooting and error codes