Understanding Your Meter Screens

Understanding the Electricity Meter Displays

To switch through each of the displays on your meter:

  • Insert the electricity key into the meter.
  • Press the blue button and release it when the letter ‘A’ is displayed on the screen.
  • Use the blue button to move through the different screens.
  • The screen letter will show in the bottom left hand corner.

Screen Shot 2017-08-22 at 13.40.32

The following screens may be useful to you:

Screen Meaning
A Total Current Credit
E Total Amount of Credit - which has been transferred to the meter via the key token to date
F Total Weekly Charge – how much standing charge and debt (if applicable) your meter will collect each week
G Total Meter Reading (kWh) – this gives the total consumption in all rates
H Your Meter Reading (kWh)
I Pence per Unit for rate 1- Your price per unit of electricity
J Pence per Unit for rate 2 -  Your price per unit electricity – applies to 2 rate meter only.
R Emergency Credit Limit – how much emergency credit your meter will let you have if you need it (your key will need to be on your meter)
S The Total Amount of Debt the Customer Owes (your key will need to be in your meter)
T Debt Recovery Rate – the total amount the meter will collect for debt for each week (your key will need to be on your meter)

Understanding the Gas Meter Displays

To switch through each of the displays on your meter:

  • Insert your gas card into the meter.
  • Press the Red Button A until you hear a bleep after you release the button – screen “00” will be displayed.
  • Keep pressing the button A to move through the screens.
  • The screen number will show in the bottom right-hand corn.

Screen Shot 2017-08-22 at 13.40.44

The following screens may be useful to you:

Screen  

Meaning

 

00 Last Card Credit -  how much purchased credit you last put into the meter
01 Last Amount for Debt – how much of your last top up was used to pay any outstanding debt on your meter
02 Last Amount for Emergency Credit –  how much of your last top up was taken to repay any emergency credit you’ve used
03 Last Amount for Gas – Amount paid towards gas supply
17 Daily Standing Charge
21 Emergency Credit Available – When credit drops to this level emergency credit will be offered
22 Emergency Credit – Current amount offered when you choose to use emergency credit
24 Gas Debt Recovery Rate – Percentage of credit used to pay off a debt
27 Gas Debt – Total amount owed for debt, which we apply to your meter if you have any debt weekly repayment - this will go down if you add enough credit to the meter (you’ll need to have your card inserted into your meter)
31 Non-Gas Debt – Total amount owed for non-gas debt, which is the generated debt from a combination of accrued standing charges and emergency credit. (you’ll need to have your card inserted into your meter).
The following screens are only found on Libra meters:
32 Gas Card Number – Last 6 characters from Customer Reference Number
33 Last Credit Adjustment – Most recent entry in Credit Adjustment Log

Was this information helpful?

Great! Any other feedback?

Required field

Thank you for your feedback!

Sorry, there was a problem processing your request.
Please try again later!