Moving Home

We know moving home can be stressful, so it’s important you let us know so that you don’t end up paying for someone else’s energy. For this reason, on your moving day, it’s essential to follow these simple steps:

  1. Take a meter reading the day you move and make note of it.
  2. Get in touch with us and provide this information, as well as your address in case we need to contact you.
  3. You may want to leave your key or card behind for the next occupier to use.

Keep in mind that if you have credit left over after your move date this will remain on the meter and cannot be transferred or refunded – for this reason, we advise you to use it before moving.

If you are moving into a property that already has a prepayment meter fitted and we are the supplier, please let us know – so we can provide a new key or card and clear any existing debt for you.

For more information on Moving Home visit:

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