Error Codes

Sometimes your meter screen might display an error message. Below are some of the most common errors, to help you fix them easily and quickly:

  • Electricity Meter Error Codes
Screen Meaning What you should do
D1 Your meter is unable to read the information on your key and therefore cannot transfer credit from key to meter Check if your key is inserted properly. Try wiping the key chip softly with a clean, dry cloth – do not use any cleaning products. Or, blow in the key slot on the meter and re-insert the key. If it doesn’t work, please contact us.
D2 Your meter can’t read the information on your key so can’t transfer the credit onto your meter Try to reinsert the key in the meter. If this doesn’t work, you’ll need a new key, and need to contact us.
D4 / B6 A duplicated key has been inserted into the meter Check if you have more than one key. You should only use the Green Network Energy key in the meter. If you are using our key and it still does not work, please contact us.
  • Gas Meter Error Codes
Screen Meaning What you should do
Call Help Your meter has a fault which we’ll need to look into. Please contact us.
Card Fail / Error 35 The meter is unable to read the card. Softly Clean your card with a clean and dry cloth, wait a few seconds and re-insert it again. Do not use any cleaning products. Ensure the gold chip is not damaged (scratched/ indentations). If it still doesn’t work, please contact us.
Card Not Accepted The meter has a fault. There may be dust on the card or you aren’t using the right card. If it doesn’t work, please contact us.
Battery Low Your battery is running low and will soon need to be replaced. Please contact us.
Battery Fail Battery has reached the end of its life. Please contact us.
Blank Screen A screen saver is on your meter which will make the meter screen go blank when not in use, to save the battery power. If your card is inserted and it is still blank, your meter has a fault. Please contact us.
Please Wait Your meter is having a problem reading the card. Remove the card and wait 2-3 minutes before re-inserting it. If it doesn’t work, please contact us.
M and 5 dashes The meter has a fault. Please contact us.

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