What is a standing charge and what are unit rates?
Our prices for your energy are set out in the tariff you selected and contain two charges:
- A ‘standing charge’ - which is a fixed daily amount and;
- A ‘unit rate’ - an amount per unit of gas or electricity you use
If you have a fixed-price tariff then your prices will not increase for the duration of that fixed term, and your welcome pack will tell you when the fixed-price term ends.
We will contact you before your fixed-price term ends. You will then be able to choose to start a new fixed-price term with us, move to our variable tariff or move to a new supplier.
At the end of your existing fixed term tariff if you don’t tell us otherwise or find a new supplier then you’ll move to our variable tariff.
We will never automatically roll you over onto another fixed-term tariff.
If you start on or move to our variable tariff, the price might go up or down depending on what is happening in the energy markets. If we need to change the tariff, we will contact you in advance.
If the price is going up, you will have 30 days in which you can choose to accept the higher prices, move to one of our fixed price tariffs or move to another supplier. If you don’t tell us what you want to do then you’ll be liable for the higher price. But, on a variable tariff you can leave us any time and there are no penalty or exit fees.