How can I pay?
Direct Debit – let’s keep it simple.
Paying for your energy should be simple and hassle-free.
That’s why at Green Network Energy we think that a monthly fixed Direct Debit is the best method for our customers. It’s a safe, automated way to pay for your energy. Payments are spread across the year and because we tell you how much you’ll be paying each month, it helps with planning the household budget.
We will send you a statement showing your usage and all payments made once every three months.
Setting up your Direct Debit
We use the data we receive about your usage – for example, from meter readings or your opening information, to estimate how much energy you will use over a year. We then divide this into 12 equal payments.
You know how much you’ll be paying each month and we schedule your payments to happen on just after the anniversary of when we started to supply you. (If we started to supply you on the 5th of January then your payments will be on or just after the 5th of every month.)
At least once every six months we will review your usage and Direct Debit amount to make sure you aren’t over or underpaying. However, we will not make any changes to the Direct Debit without telling you first and explaining the reasons.
You can help us to make sure your account is up to date by sending us regular meter readings. They also help to ensure you’re paying the right amounts and avoid any nasty surprises.
For additional piece of mind, Direct Debit payments are backed by the Direct Debit Guarantee, which sets out the rules we have to work by when managing your Direct Debit
You can pay by a Debit or Credit card by contacting our Customer Care team via phone on 0800 520 02 02. Lines are open Monday to Friday 08:00 – 18:30 and Saturday 09:00 – 13:00. Please note that we cannot accept payment by American Express.
Other Ways To Pay
Sometimes it may also be necessary to make one-off payments or if for some reason, you are no longer able to make Direct Debit payments then there are alternatives.
It’s important to remember you may lose any Direct Debit discount if you need to pay for your energy regularly using a different method.
You can pay your outstanding amount with a bank transfer or pay at your bank using the following details. Please remember to use your account number as reference: Green Network Energy Limited.
Bank Account: 43194752
Sort Code: 204735
For cheque payments please allow at least 5 working days before any due date for us to receive your payment. Your cheque should be made payable to “Green Network Energy Limited” and sent to Accounts Receivable, Green Network Energy, Po Box 2143, Croydon, CR90 9RZ. Don’t forget to attach a stamp and to write your energy account number on the reverse of your cheque.
Our customer services team can offer you great advice before you make a decision to change the way you pay. The easiest way to get in touch is to log in to your Green Network Energy account and send us a message and we’ll arrange a time to talk with you.