You changed my Direct Debit payments; can I change them back?

It’s worth remembering that we review your account at least once every six months to try and make sure that you are paying the right amount.

If we have changed your Direct Debit, we will have done so because our review showed that the amount of energy you have used has changed from our previous calculation. Your new payments have been calculated to make sure you continue to pay the right amount for the energy used over 12 months.

Therefore, your Direct Debit payments will need to stay at the amount we have calculated.

If our calculation was based on estimated reads, we can review your Direct Debit payments again. Just provide us with up to date meter reads, it's best to do this over the phone!

At Green Network Energy, we understand that occasionally you may have problems paying a bill. If you are struggling to keep up with your Direct Debit payments, then please do get in contact so we can find the best way to help you.

Our customer services team is available via:

Website: Fill in our online contact form in the Contact Us section

Phone: Contact customer services on 0800 520 02 02. Lines are open Monday to Friday 08:00 – 18:30 and Saturday 09:00 – 13:00.

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