Payments and Bills
- Why have you changed my Direct Debit payments?
- You changed my Direct Debit payments; can I change them back?
- Why have I had a payment come out on my supply start date / why do you take payments in advance?
- How often will I receive bills or statements?
- Fixed or Variable Tariffs
- How can I pay?
- What if I’m paying too much or too little?
- What is a standing charge and what are unit rates?
- What happens if I can’t, or don’t, pay my bill?