We know that there is a lot to think about when moving home, and it can often be stressful.
That's why you can tell us in advance that you're moving, or as soon as you are able to do so. You will need to confirm you're moving out, most importantly by giving us meter readings for the day you move.
If you don’t or can’t provide us with readings then we’ll calculate an estimate, based on your meter history and other relevant information, to calculate your final bill.
If you wish to dispute the estimate used, then we will ask for evidence to support your dispute. For example, a picture of the meter(s), showing readings and serial numbers.
If you’re the account holder living in shared accommodation and you’re moving out, we’ll continue to supply the property.
Unfortunately, if you have a fixed term contract we can’t transfer it to someone else in the property. We’ll end your contract, close the account in your name and the person taking over responsibility will need to open a new account and choose an available tariff. If applicable you will also be liable for early termination fees.
When you contact us about your move we’ll need:
• Your current address details
• Your account number
• Your contact details
• Your new address details (so we can forward your final bill and process any refunds on your account)
• Meter readings (ideally for the day you moved out)
• If possible the name of the new owner/occupier or landlord or person taking over responsibility for the supply
Currently, the easiest way to tell us you’re moving is to contact our customer services team by phone on 0800 520 02 02. Lines are open Monday to Friday 08:00 – 18:30 and Saturday 09:00 – 13:00.
You can use our web form or email us with all the information, however, it may take a little longer to process the request, so it's best to call us.
Staying With Us
If you've loved our service and would like to stay with Green Network Energy by using us as your supplier in your new home, then please let us know and we will help you to arrange this.
We can provide you with a quote and check if we’re already the supplier. Unfortunately, you won’t be able to port/transfer your existing agreement to your new property.
If we are already the supplier in your new property or you switch it to us within a month of moving, we will reimburse any exit fees you paid on your previous agreement. You will need to contact us to arrange this.
However, it’s important to remember that if you haven’t moved into, or taken ownership of the new property, then we won’t be able to set up a new agreement or start the switch process, so you may need to contact us again.
If you move out and fail to tell us, your account will remain open until the new owners/occupiers or a landlord contact us.