Your smart meter installation 

To install both gas and electric smart meters, it will normally take around two hours.

If it is only an electric meter being installed, it normally takes between one to one and a half hours.

The installer will need to switch off your energy supply for around 30 to 45 minutes, as part of the installation process.

To make the installation process as swift as possible, here’s a checklist of what you need to do beforehand:

  • Make sure that someone over the age of 18 is home, and can stay throughout the entire installation process
  • Check that the area around your meters is clear and easily accessible. If you think the installer may have difficulty accessing your meters, please tell us in advance.

We will also contact you via email letting you know all the details of your installation.

After arranging a time and date, one of our installers will come to your home to replace your existing meters with the new smart meters.

The installer will carry out a visual safety inspection. This is to find any problems like faulty wiring or a faulty boiler.

When they are installing your smart meter, your energy supply will be turned off for around 30 to 45 minutes.

When the installer has finished installing your smart meter, they will also set up an In-Home Display (IHD). This screen shows you how much energy you’re using in pounds and pence, in near real time.

They will explain how you can use your In-Home Display to understand and control your energy usage. Further advice on how you can save energy can also be provided.

We’re also signed up to the Smart Metering Installation Code of Practice (SMICoP). This means you can be sure that our installers are trained and follow the industry’s best practice when they carry out the installation.

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