How to read standard meters
1. Single Rate Meter
We need you to provide us with the first five digits so in this example the meter reading is 01684. You can ignore the final number(s) which may be shown in a different colour, in this example they are red.
2. Two Rate meter
Some meters might have two different rates, for example if you have Economy 7 or Economy 10 meters. In general, customers with two rate meters pay a Normal rate for electricity used during the day and then a Low rate for a period to time during the night.
To make sure bills are accurate we need readings for both rates or registers. The two rates could be labelled in several ways, if you are not sure which label refers to which rate, you can run a ‘Kettle Test’ (put your kettle on and watch which rate is moving).
Two Displays Two Rate Meter
Read both and be careful to provide the correct readings for the correct rates
In the picture above, the low rate reading is 02543, and the normal rate reading is 21336.
Single Display Digital Two Rate Meter
If the two-rate meter has a single digital display then watch it for a short time, as it might cycle between different rate readings. Alternatively, there may be a button you can press which will do this.
4. Dial meter
Read the first five dials from left to right. Write down the number that the pointer has just passed – so for this example, the reading is 44966.
There are three main types of gas meter and each one is listed below with advice on how to read them.
You only need to provide us with the numbers before the decimal point, so this meter reading would be 00372.
2. Imperial Meter
Reading left to right we need you to provide us with the first four numbers, ignoring any numbers in red. In this example, the meter reading would be 2335.
3. Dial Meter
Read the first four dials from left to right. Write down the number that the pointer has just passed – so for this example, the reading is 4496.