How to read your meter

Firstly, find out what meter type you have by looking through the list below.

A good tip is to always read the meter numbers from left to right. Ignore the first digit if it's a 0 and any digits in red or after the decimal point.

You can submit your meter readings quickly through your online account or GNE app. (If you need to download or register the mobile app, find out how to do so here.)

If you need to find your electricity reading, you need to look for a number followed by kWh.

If it has three buttons (Manufacturer - Elster) 

  1. Press the top button
  2. Keep pressing the top button until you see a screen showing ‘IMP’
  3. The number below IMP is the meter reading
  4. Ignore any numbers after the decimal point

In this, the meter reading is 14321.

 

If it has a keypad (Manufacturer - Secure)  

smart-electricity-meter-secure

  1. Press 6 on the keypad four times
  2. You will see the word ‘IMP R01’
  3. Your meter reading will follow after

In this example, the meter reading is 23541.

If you have a two-rate (Economy 7) tariff with this meter, to get your reading:

  1. Press 6 on the keypad four times
  2. You will see ‘R01’ – this is your night reading
  3. Press the 6 again until you see ‘R02’ – this is your day reading

 

If it has A and B buttons (Manufacturer - Aclara)

smart-electricity-meter-aclara-a-b-buttons

  1. Press button B to wake up the display
  2. Press button B a few more times until you see ‘Total Active Import’
  3. Press button A to scroll through the reads menu
  4. ‘TOU Rate 1’ is your meter reading for single rate tariffs
  5. If you have a two rate tariff, you also need the ‘TOU Rate 2’ reading

In this example, the reading is 12827.

 

If it has blue and orange buttons (Manufacturer - Landis + Gyr)  

smart-electricity-meter-landis-gyr-blue-orange-buttons

  1. Press the blue button
  2. This will wake up the display and show your reading
  3. Write down all the numbers before the decimal point

In this, the meter reading is 32167.

If you have a two-rate (Economy 7) tariff with this meter, to get your reading:

  1. Press the blue button
  2. This will wake up the meter and show ‘R01’ – your night reading
  3. Press the blue button again until you get your second ‘R02’ day reading

 

If it has a green A button (Manufacturer - Landis + Gyr E470) 

smart-electricity-meter-landis-gyr-e470-a-button

  1. Press the green button until you see ‘Rate 01 Act Imp’
  2. This is your meter reading, write down all the numbers before the decimal point

In this example, the reading would be 1389.

If you have a two-rate (Economy 7) tariff with this meter, to get your reading:

  1. Press the green button until you see ‘Rate 01 Act Imp’ – this is your first reading
  2. Press the green button again until you see ‘Rate 02 Act Imp’ – this is your second reading

To ensure that your bills will be as accurate as possible, please provide us with the readings in m3, not kWh.

If it has a left arrow, circle, and a right arrow (Manufacturer – Elster)

smart-gas-elster-meter

  1. If the display is blank, press any button to wake it up
  2. It will then show ‘Current meter reading’
  3. Write down all the digits before the decimal point

In this example, the reading is 1253.

 

If it has a keypad (Manufacturer – Secure)

smart-secure-gas-meter-keypad

  1. Press 9 on the keypad
  2. You will see the word ‘VOLUME’
  3. Your meter reading will follow after

In this example, the meter reading is 2854.

 

If it has three square red buttons (Manufacturer – Flonidan)

smart-gas-flonidan-meter-three-red-buttons

  1. Press the left or A button
  2. Your reading will begin with the letter V and end in m3
  3. Write down all the numbers before the decimal point

In this case, the reading would be 217.

 

If it has A and B buttons (Manufacturer – Landis + Gyr)

smart-gas-landis-gyr-meter-a-b-buttons

  1. Hold down button A until you see ‘Please wait’
  2. Keep pressing button A until it shows the ‘Meter Index' screen
  3. This is your meter reading, write down all the digits before the decimal point

In this, the meter reading is 217.

Single rate meters

  1. Write down the numbers from left to right
  2. If the first digit is a 0, you do not need to enter this
  3. Ignore numbers in red or after the decimal point

In this example, the reading is 1684.

 

Two-rate meters (Economy 7)

There are two types of Economy 7 meter. How to read it will depend on the type you have. But a good tip is to always read the numbers from left to right, ignoring the first digit if it's a 0 and any shown in red or after the decimal point. 

Your meter has two displays

We need both readings: 

  • Normal – this is your day reading. In this example, the reading is 2684 
  • Low – this is your night reading. In this example, the reading is 1138 

Your meter has one display

Some Economy 7 meters only have one digital display, but we still need both readings.  

The display will automatically show your daytime energy use. To get to your night reading, your meter will either show the rate readings one after the other, or you’ll need to press a button to cycle through the displays.  

Please note, the rate number (R1, R2) and whether it correlates to the day or night reading varies from meter to meter. For example, R1 could be the day rate on one meter, but the night rate on another.  

To work out which is which, make a note of the readings in the morning and see which reading has changed by midday.  

If you believe your readings have been recorded the wrong way around, please contact us with both sets of readings and the time of day you took them. We’ll then investigate and get back to you as quickly as possible.  

 

Dial meters

Electric Dial Meter

  1. Each dial turns in a different direction to the one before it. The first goes clockwise, then anti-clockwise etc
  2. Write down the number for each dial, reading left to right
  3. Ignore any dials in red or that say 1/10 underneath
  4. If the pointer is between two numbers, write the lowest number. If the pointer is between 9 and 0, write down 9
  5. If the pointer is directly over a number, look at the dial on the right. If that dial is between 9 and 0, the number before is lower

In this example, the reading is 16519.

Imperial or metric meters

metric-imperial-gas-meter

If the meter shows 'm3,' then it's metric and measures in cubic meters. If the meter shows 'ft3,' then it's imperial and measures in cubic feet.

  1. Write down the numbers from left to right including any zeros
  2. Ignore numbers in red or after the decimal point

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