How to Read Your Meter
Please note: we only need to know the digits that appear before the decimal place.
Use the images below as a guide to identify your smart meter and follow the description on how to gather a reading. If you are ever unsure of your readings or you can’t find your meter type from the images below, don’t hesitate to get in touch with us!
Just remember to always read the numbers from left to right and ignore any digits that follow a decimal place.
- Elster electricity smart meter
Your meter will pass through the different screens automatically. You can either find the reading by waiting for the screen that displays kWh after a set of numbers or you can keep pressing the top button on the front of the meter until you get to the reading screen.
- Secure electricity smart meter
To find your meter reading you’ll need to press key 9, you will see the words import kWh appear and then the reading follows immediately after. If you have missed the first set of numbers, then ignore all other screens and allow them to continue to cycle through until this has stopped and press key 9 again to start over.
If you have on a two-rate tariff then press the key 6 four times, the screen will show you the R1 read and eventually the R2 read.
- Landis + Gyr electricity smart meter
Press the blue button to take the meter out of sleep mode and show your reading. If you have a two-rate meter, you can get your second reading and the total by pressing the blue button until you get the desired screen.
- Landis + Gyr 2nd electricity smart meter – E470
To pass through the different screens, tap the green A button three or four times.
Keep scrolling through the options until the screen shows Rate 01 Act Imp. This shows your meter reading.
If you have a two-rate tariff, press the button again for Rate 02 Act Imp for your second meter reading.
If you go too far, don’t worry, keep pressing the button and it will loop back around.
- Aclara electricity smart meter
To find a reading you need the Total Active Import screen. This is the default screen on your smart meter.
If you need to light up the screen, press the blue button ‘B’ to the right of the screen.
Once the screen is lit, you’ll need to go back to the Total Active Import screen, you can do this by pressing the button B four times.
If you can’t find the screen you need, just keep pressing button B until you reach the Total Active Import screen.
Gas meters are a little easier to read, most readings on gas readings have m3 displayed next to them rather than kWh on the electricity reading screen.
- Elster gas smart meter
Your reading will be on the first screen. If the display is blank then press any button to wake up the meter and view your reading.
- Secure gas smart meter
To find your meter reading, you’ll need to press key 9, you will see the word VOLUME appear and then the reading follows immediately after, if you have missed the first set of numbers then ignore all other screens and allow them to continue to cycle through until this has stopped and press key 9 again to start over.
- Landis + Gyr gas smart meter
To find your meter reading, you will need to hold down button A until you see Please Wait, then let go. Press button A to pass through the screens until you see the meter index screen which will then show your meter readings.
- Flonidan gas smart meter – G4SZV
If your meter is in standby mode, press any button to wake it up.
To find your reading press the A button, your reading will begin with the letter V and end in m3.
- Single Rate Standard Meter
This could be a mechanical or a digital meter, either way, read the numbers from left to right, including any 0s at the start and ignoring any digits after a decimal place (they may be marked in red).
- Economy 7 (Two Rate Meter)
If you have a two rate meter this means you pay a normal unit rate during peak hours (day) and a lower unit rate off peak (night).
If you have a digital meter there will be a button you’ll have to press to cycle through the different displays.
If you are unsure over which is your day reading and which is your night you can do a simple "Kettle Test".
Just take a set of reads during the day, use some power and then take a second set. Only one of the reads should show some usage and this will be your day read.
You may have an older analogue meter which will show both reads, probably marked "Low" and "Normal" corresponding to night and day respectively.
Remember to always read the numbers from left to right, including any 0s at the start and ignoring any digits after a decimal place.
- Dial Meter
These meters are a little bit trickier and there are a few things to be aware of.
Read the dials from left to right. For each dial record the number that the hand has just passed (even if the hand seems closer to the next number).
If the hand appears to be directly above a number then check the dial to the right. If the dial to the right is between 9 and 0 then the dial to the left will be the previous number (not the number the hand is directly above).
If you are unsure of your meter read then you can email a picture of your meter to Customer Care team and one of our team members will be able to submit it for you.
Gas meters are easier to read. Just remember to always read the numbers from left to right, including any 0s at the start and ignoring any digits that are marked in red or follow a decimal place.