Warm Home Discount

The Warm Home Discount is a one-off discount of £140 off electricity bills to help customers who may have difficulty paying. The money comes off your bill rather than being paid directly into your bank account.

Am I eligible for the Warm Home Discount?

Eligibility for the Warm Home Discount scheme is separated into two groups - a ‘Core’ group and a ‘Broader’ group:

  • Core group: If you’re a Green Network Energy customer and are receiving the Guarantee Credit element of Pension Credit, you’re part of the Core group and will receive a letter from the Department for Work and Pensions by December 2019. You don’t need to apply for it and the letter will tell you what you need to do next. We aim to credit your account as quickly as possible. This will be by 31st March 2020 at the latest. You are also eligible if you have recently left Green Network Energy and meet the criteria above.
  • Broader group: Eligibility is based on your individual circumstances and you need to apply during our application window. Registration for the discount during the winter of 2019/20 will open later in the summer. We'll communicate more details about our criteria closer to the opening date for registration.

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