I have my final bill, what happens next?

If you haven’t paid enough to cover the energy you’ve used, you’ll need to pay your old supplier what you owe them.

However if you’ve overpaid, your old supplier should give you a refund of that credit. This might happened automatically especially if you’ve been paying by Direct Debit, but it’s always worth checking to make sure this happens, and getting in touch if they don’t.

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