Important: Covid-19 - Find out how we're supporting our customers and employees. Read more coronavirus update.

You can find lots of useful information in our Help Centre

Get in touch

Give us a call

0800 520 02 02

Customer services are available
Monday to Friday
from 9am to 5pm

* Required fields


Our Customer Care opening hours have changed

Our phone lines are now open Monday to Friday, from 9am to 5pm.

More of our team will be available during these hours, to mirror the times our customers are contacting us the most.

For more information and FAQs about our updated hours, check out our blog post.

Don’t forget that if you’re calling to give us a meter reading, view your bill or manage your account, use your online account or download our app. If you’re contacting us about an emergency or anything else, give us a call and we’ll be with you as quick as we can.

Important information

The gas industry is going through a period of change during 23 May and 06 June 2017. This change affects all gas suppliers, and as a result of this, you may experience a slight delay to your switching journey.

What does this mean for me?

Don't worry - you don't need to do anything. Your energy supply will remain uninterrupted during this extended period of transition from your previous supplier to us.

What next?

If you choose to move to Green Network Energy, we will manage your switch taking into account the industry changes and the delay.

Find Out More

Green Network Energy

This screensaver allows your monitor to consume less power when your device is not in use.

To resume the navigation, click anywhere on the screen.