Important: Covid-19 - Find out how we're supporting our customers and employees. Read more coronavirus update.

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0800 520 02 02

Customer services are available
Monday to Friday 08:00-18:30 and Saturday 09:00-13:00

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Due to the impact of COVID-19 and to protect our staff, we’ve unfortunately had to close our call centre on Saturdays until further notice.

We’re still here to help Monday to Friday, 8am – 6.30pm. But you may find call wait times are longer, so please only call us in an emergency.

In the meantime, please go online and use our Help Centre, your online account or download our app. If you have questions about our response to the Coronavirus pandemic please visit our advice page.

For non-urgent queries, send us a message and we’ll get back to you as soon as we can.

Thank you for your understanding and stay safe.

Important information

The gas industry is going through a period of change during 23 May and 06 June 2017. This change affects all gas suppliers, and as a result of this, you may experience a slight delay to your switching journey.

What does this mean for me?

Don't worry - you don't need to do anything. Your energy supply will remain uninterrupted during this extended period of transition from your previous supplier to us.

What next?

If you choose to move to Green Network Energy, we will manage your switch taking into account the industry changes and the delay.

Find Out More

Green Network Energy

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