Independent energy advice

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Citizens Advice    

Citizens Advice is the official source of free and independent energy advice and support. You can contact them at any time for help with: 

  • Getting a better energy deal 
  • Advice if you are struggling to pay your bills 
  • What to expect from your energy supplier 
  • Raising a complaint with your supplier 

Contacting Citizens Advice 


03454 040506 
Monday to Friday, from 9am to 5pm


18001 followed by 03454 040506  


Citizens Advice Consumer Service
Second Floor
Fairfax House
Merrion Street
LS2 8JU 

Get help improving your homes energy efficiency and reducing your bills  

Energy Saving Trust   

Simple Energy Advice for England and Wales
Phone: 0800 444 202 
Monday to Friday, from 8am to 8pm 

Home Energy Scotland  
Phone: 0808 808 2282
Monday to Friday, from 8am to 8pm
Saturday, from 9am to 5pm 

Nest Programme for Wales
Phone: 0808 808 2244
Monday to Friday, from 9am to 6pm