During the festive period our Customer Services are available:

  • Saturday 23rd December: 9am – 1pm
  • Sunday 24th December : closed
  • Monday 25th December: closed
  • Tuesday 26th December : closed
  • Wednesday 27th December : 8am – 18.30pm
  • Thursday 28th December: 8am – 18.30pm
  • Friday 29th December: 8am – 18.30pm
  • Saturday 30th December: 9am – 1pm
  • Sunday 31st December: closed
  • Monday 1st January: closed
You can find lots of useful information in our Help Centre

Frequently Asked Questions

Didn't find the answer to your question

For queries related to cancellation within cooling off or if you want to discuss changes to your payment details, please contact us at: 0800 520 02 02, Monday to Friday, 08:00 – 18:30 and Saturday 09:00 – 13:00.

For any emergency related to a faulty or leaking meter you can refer to the emergency services information here.

Give us a call

0800 520 02 02

Customer services are available
Monday to Friday 08:00-18:30 and Saturday 09:00-13:00

Send your letters to

Po Box 73948
London - EC4P 4HQ


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Important information

The gas industry is going through a period of change during 23 May and 06 June 2017. This change affects all gas suppliers, and as a result of this, you may experience a slight delay to your switching journey.

What does this mean for me?

Don't worry - you don't need to do anything. Your energy supply will remain uninterrupted during this extended period of transition from your previous supplier to us.

What next?

If you choose to move to Green Network Energy, we will manage your switch taking into account the industry changes and the delay.

Find Out More

Green Network Energy

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