You can get a quote quickly and easily by clicking on ‘Get a Quote’ where you can also sign up. It will take about five minutes to sign up online Alternatively you can contact our customer services on 0800 520 02 02 to get a quote easily.
We ask customers to pay in advance for their energy because we pay in advance for their energy. To offer customers a fixed price for a year or longer, we buy or secure the majority of the energy they tell us they’ll need for the length of their contract in advance, before they’ve used it. We then charge customers an equal amount each month. This means over the full contract in some months customers will use more energy than they’ve paid for and in others use less, and this should balance out over the contract term. We believe this helps customers with budgeting because it should prevent customers receiving high bills in some months and low bills in others.
We use meter readings, weather information and other industry data to reassess customers accounts and payments at least twice a year to help us make changes to Direct Debit amounts (up or down), however on a fixed contract the actual price customers pay for the units of energy won’t change. The Direct Debit amount will only change if customers use more or less energy than they told us.
Your payments will be taken monthly, however we will send you a statement showing your usage and all payments made once every three months.
In the first 14 days after you agree to switch during the ‘cooling off period’ you can change your mind, however you will need to let us know by calling customer services.
You can help improve the accuracy of your bills by sending Green Network Energy regular meter readings. The quickest way to do this is to log in to your account and submit your readings online.
Currently, if you have a smart meter installed and you switch to us, we will treat it like we would a normal meter. We will ask you for regular meter reading to keep your account up to date. You’ll be able to give us readings through the My Account section or by calling our customer care team.
We use the data we receive about your usage – for example, the information you provide when you sign up or your meter readings to estimate how much energy you will use over a year and then divide it into 12 equal payments. The first payment is taken on or shortly after the day we start supplying you.
You know how much you’ll be paying each month and we schedule your payments based on the date of the month we started supplying you and your first payment. For example, if we started to supply you on the 5th of January, your first payment would be on or shortly after the 5th and your future payments will be on or just after the 5th of every month.
We know that there is a lot to think about when moving home. However when you do please let Green Network Energy know as soon as you can, ideally at least two days before you move.
Our prices for your energy are set out in the tariff you selected and contain two charges:
If you have a fixed-price tariff then your prices will not increase for the duration of that fixed term and your welcome pack will tell you when the fixed-price term ends.
If you would like to change your bank details, you can only do so by phone contacting us on 0800 520 02 02. We are available Monday to Friday from 8.00 am to 6.30pm and Saturday from 9am to 1pm.
Customer services are available
Monday to Friday 08:00-18:30 and Saturday 09:00-13:00
Po Box 73948
London - EC4P 4HQ
The gas industry is going through a period of change during 23 May and 06 June 2017. This change affects all gas suppliers, and as a result of this, you may experience a slight delay to your switching journey.
Don't worry - you don't need to do anything. Your energy supply will remain uninterrupted during this extended period of transition from your previous supplier to us.
If you choose to move to Green Network Energy, we will manage your switch taking into account the industry changes and the delay.