Off Supply

If you have had a gas or energy supply cut, please contact our customer care team on 0800 520 01 01 (Monday to Friday, 9am to 5pm).

For out of hours, you’ll need to contact the National Gas Emergency Service for gas and/or your local electricity distribution company, as soon as possible

If you experience a power cut:

  • Phone: 105
  • Visit
  • If there’s an immediate emergency risk, call the emergency services too

If you have a gas emergency, call 0800 111 999.

Details of your local electricity distributor can be found at

If National Grid or your local Electricity Distributor find no fault with the meter it may be a problem with another appliance within the property. If this is the case, we advise contacting a gas safety engineer or a qualified electrician.

Details of your local Gas safety engineer can be found at

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