How does Direct Debit work?

The Direct Debit payment option is the best hassle-free way to pay for your energy, as your monthly energy cost will be deducted automatically.

You will be able to pay your energy bills through a variable Direct Debit. We will collect the total amount of charges you owe 14 working days after your bill is produced, and you will be notified 10 working days before the payment is taken.

Your payments may be scheduled in two different forms, according to what suits you best:

  1. We will deduct the total amount of charges you owe on the anniversary of when we started to supply you each month.
  2. Or you will be charged on the 1st day of each month.

If you’re contracted as a multi-site setup, all the properties must be on the same billing cycle and the direct debit payment will be taken in full from the paying account.

For additional piece of mind, Direct Debit payments are backed by the Direct Debit Guarantee. This sets out the rules we must work by when managing your Direct Debit.

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