If you’re unhappy with the service provided and you wish to make a complaint, please contact us so we can resolve the issue.
You can make a complaint by:
- Calling us on 0800 520 0101 (Monday to Friday 8am to 6.30pm, and Saturday between 9am and 1pm)
- Emailing us at email@example.com
- Writing to us at Green Network Energy Complaints Department, Po Box 2143, Croydon, CR90 9RZ
We aim to provide a resolution or an update within five working days. But if this is likely to take longer, we’ll let you know.
To find out more, please view our Complaints Policy.