At Green Network Energy, we are committed to delivering an excellent customer service and we aim to get things right first time.

Sometimes despite these efforts, things can go wrong but it’s our goal to fix things as smoothly and quickly as possible when they do.

If you have a complaint, we’re really sorry you’re not happy. We want to sort things out for you quickly, so please contact us by:

Phoning us on 0800 520 01 01 (Monday to Friday 08:00 – 18:30 and Saturday 09:00 – 13:00).

Emailing us at

Writing to us at Green Network Energy, Po Box 73948, London, EC4P 4HQ addressing it to the Resolution Team.

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