Job Openings

DEPARTMENT: Billing
LOCATION: East Croydon

ROLE

As part of the Billing team, you will work on data quality in our CRM system, taking care of different back-office processes via the integrated ticketing system. At the same time following the whole end-to-end operations, from customer on-boarding, through billing, metering, and payments.

 

RESPONSIBILITIES

• Dealing with escalated queries and account amendments, using the integrated Billing Platform’s ticketing system
• Day to day operation of a Utilities Billing Platform
• Issue invoices to customers
• Provide support to the billing team, being responsible for a range of daily activities and of the maintenance of Excel tracker files
• Creating credits and re-bills to ensure accurate billing
• Liaise with third parties.

 

SKILLS & EXPERIENCE

• Billings/Invoice processing experience is essential
• Knowledge of the Energy Industry
• Ability to identify areas of improvement
• Excellent communication skills
• Quick learner with the ability to work using own initiative
• Attention to detail and ability to work to tight deadlines
• Ability to thrive in a fast-paced, dynamic company
• Good knowledge of Microsoft Office and Excel

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Customer Care
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in helping to resolve our customers disputes. You will play a vital role, by providing efficient resolutions to an array of complaints and concerns and assisting in driving up our standards by treating our customers fairly.  You will be based within our complaints team, to assist with complaint handling and resolutions. You will aid in investigating complaints that Green Network Energy receives, by reviewing complaints, liaising with colleagues across the business to understand what has happened in order to achieve a successful resolution for both the customer and the business. 

You will also assist with resolving complaints that have been escalated to the Ombudsman; by preparing case files and resolutions. In addition to complaints that have been escalated from the Extra Help Unit and Citizen Advice.

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to broaden their knowledge of the energy sector. You will also have good knowledge and understanding of complaint handling processes and procedures including alternative dispute resolutions.

RESPONSIBILITIES

• Ensure a high level of customer service is maintained throughout the complaints process.
• Politely and efficiently resolve a range of complaints for our residential and small business customers
• Ensure that timelines, procedures and obligations under the regulations are respected and adhered to
• Quickly resolve complaints ‘first-time’, to the customer’s satisfaction and in-line with our own service levels
• Aid in identifying areas of improvement, cascading this to the team heads and relevant teams where necessary.
• Accurately register and record complaints 
• Ensure all internal processes and procedures are adhered to until the complaint is resolved 
• Work with customers to understand their complaint and ensure the right solutions and remedies are sought 
• Take responsibility and ownership of the allocated complaints and keep customers up-to-date with progress through the process
• Building relationships and rapport with both colleagues, customers and stakeholders

 

SKILLS & EXPERIENCE

Essential

• Experience in handling customer contact / complaints in the energy industry
• Knowledge of complaint processes and procedures
• Excellent verbal and written communication and interpersonal skills.
• Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
• Experience in providing excellent customer care 
• Ability to handle complaints with an empathetic and common-sense approach, whilst remaining objective
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Excellent problem-solving /troubleshooting skills
• A team player

 

Desirable

• Knowledge of Ofgem, Ombudsman Services: Energy and Citizen Advice Bureau regulations and guidelines

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Contact Centre
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company, where you will be integral in helping to ensure our customer experience demands are matched with the right amount of staff at the right time. You will work within our contact centre management team, but you will ultimately be responsible for the creation, delivery and execution of schedules, forecasts and reports for the department.

You will have a keen eye for detail and a passion for planning and business analytics, and a keen interest in driving operational efficiencies.

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to broaden their knowledge of the energy sector. Reporting into our Head Of Contact Centre and working closely with our Front Office Manager, it is essential you will be forward thinking and have the ability to drive our forecasting and scheduling strategy for 2020 and beyond.

 

RESPONSIBILITIES

• Responsible for planning staffing level requirements, forecasting call volumes and creating optimised schedules for our outsourced contact centres
• Preparing reports to determine call volumes, calling patterns, service trends, and staff productivity.
• Formulate capacity and scenario planning models to model headcount requirements
• Tracking holiday schedules, shift change requests, and monitor new‐hire, holiday, and seasonal shift needs.
• Work with the Group IT teams to develop and maintain contact routing solutions.
• Work with the Group IT teams and develop and maintain the IVR solution.
• Deliver reporting service on time and within compliance and quality expectations.
• Ad-hoc analysis on processes and systems.

 

SKILLS & EXPERIENCE

• Experience managing resource planning processes in a contact centre environment.
• Proven experience in design and development of dashboards/reports.
• Strong analytical skills 
• Have strong data analysis skills and proficiency in using Business Objects, SQL Reporting Services, MS Excel, other MI reporting tools and KPI metrics.
• Experience in providing excellent customer service
• Have good commercial awareness
• Able to communicate effectively with peers and managers within a multi-disciplinary environment
• Able to apply innovative ideas to problem solving
• Experience in the use of a workforce planning tools, though full training will be provided.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Finance
LOCATION: East Croydon

ROLE

The role of the Controlling Manager is to undertake all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures. The candidate will be reporting to the Chief of Financial Officer and will also be expected to support the Top Management during extraordinary transactions, including M&A ones.

 

RESPONSIBILITIES

• Preparation of the monthly income statement and comparison with the Budget
• Analysis of unit margins by power & gas customer segment and related analysis of deviations from the Budget
• Analysis of direct /indirect costs by cost centre and relative deviation from the budget
• Coordinate and direct the preparation of the budget and financial forecasts and report variances
• Evaluation of the monthly economic results and analysis of the deviation from the budget with graphic representation of the main results for each Business Unit
• Evaluation of the monthly economic forecast of power & gas revenues and costs based on the Financial Planning model
• Prepare and publish timely monthly financial statements and provide support to the Accounting and Financial Statement area
• Analysis of the main KPIs on each company area and related presentation to top management
• Coordinate the preparation of regulatory reporting
• Researching and sharing information about the sector including data relating to the annual market scenario
• Support month-end and year-end close process
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Additional controller duties as necessary

 

REQUIREMENTS

• Proven working experience as a Financial Controller
• 5+ years of overall combined accounting and finance experience
• Advanced degree in Accounting
• CPA or CMA preferred
• Thorough knowledge of accounting principles and procedures
• Experience with creating financial statements
• Experience with general ledger functions and the month-end/year end close process
• Excellent accounting software user and administration skills

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Customer Care
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in responding to our customers. You will play a vital role, by providing efficient responses to an array of customer contacts and assisting in driving up our standards by helping to identify customer complaint triggers and drivers.  You will be based within our Customer Care team, to assist with monitoring the level of contact received via our social media channels, and the highlighting the drivers that have caused customers to leave negative reviews. You will also support the Customer Care and Complaints team when required. 

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to further widen their knowledge of the energy sector. You will also have good knowledge of the energy industry, and experience is responding to Social media queries, customer care back office duties and resolving complaints.

 

RESPONSIBILITIES

• Ensure a high level of Customer Service is maintained throughout our Social Media Channels, including Trust Pilot, Facebook, Money Saving Expert, and Twitter.
• To use the intelligence gained from Social Media, to help the business identify areas of improvement, and aid the business in troubleshooting 
• Feedback to the team’s management on drivers of dissatisfaction, which lead to social media posts
• Politely and efficiently resolve a range of complaints received via our Social Media channels for our residential and small business customers
• Aid in identifying areas of improvement, cascading this to the team heads and relevant teams where necessary.
• Support the Care Back Office to resolve enquires and to provide support to the newer members of the team.
• Accurately register and record complaints 
• Ensure all internal processes and procedures are adhered to until the complaint/contact is resolved 
• Work with customers to understand their complaint and ensure the right solutions and remedies are sought 
• Building relationships and rapport with colleagues to ensure that you are aware of facts that may trigger Social Media posts

 

SKILLS & EXPERIENCE

Essential

• Experience in handling customer contact / complaints in the energy industry
• Excellent verbal and written communication and interpersonal skills.
• Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
• Experience in providing excellent customer care 
• Ability to handle complaints with an empathetic and common-sense approach, whilst remaining objective
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Excellent problem-solving /troubleshooting skills
• A team player
• Experience in successfully responding Social Media posts

 

Desirable

• Knowledge of complaint processes and procedures
• Knowledge of Ofgem, Ombudsman Services: Energy and Citizen Advice Bureau regulations and guidelines

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Customer Care
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in dealing with customers’ requests. You will play a vital role, by providing efficient resolutions to an array of customer contacts and assisting in driving up our standards by helping to identify customer queries triggers and drivers.  You will be based within our Customer Care team, to assist with monitoring the level of customers’ contact received.
Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to further widen their knowledge of the energy sector. You will also have good knowledge of the energy industry, and experience is responding to queries coming through the different channels, customer care back office duties and complaints.

Someone who is adaptable and can multitask between several different tasks and responsibilities at one time.

An individual who is highly responsible, proactive, a problem solver and passionate about people and customer service.

RESPONSIBILITIES

• Resolve customer inquiries with speed and precision.
• Multitask between several different workstreams to support customer demand.
• Deliver a service where patience, empathy and building rapport are central.
• Ensure all internal processes and procedures are adhered to until the contact is resolved.
• Recognise, identify and feedback trends in type and nature of customer queries.
• Continually assess ways in which we can improve processes, to work more efficiently and provide a better customer experience.
• Provide support to the newer members of the team.
• Carry out ad hoc duties as requested by the Managers/Team Leaders.
• Innovate, create solutions and engage with colleagues and customers in a friendly professional way.
• Comply with company’s policies and practices

 

SKILLS & EXPERIENCE

Essential

• Excellent verbal and written skills with the ability to show attention to detail.
• Problem solving and strong communications skills.
• Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
• Customer Service experience.
• Experience in providing excellent customer care.
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Excellent problem-solving /troubleshooting skills.
• A team player.
• Take ownership of situations with positivity and a can-do attitude.
• Ability to thrive in a fast-paced, engaging environment.
• Strive to identify patterns in the needs and expectations of the customers, anticipating and solving complications the customer may encounter after their first interaction.

 

Desirable

• Previous experience handling complaints within a regulated environment.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

 

 

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DEPARTMENT: Customer service
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company, where you will be integral part of our Customer service team! Your role will be to support the team with all data protection related queries and tasks and you will work closely with our Data Protection Adviser. Ideally, you will be a driven and engaged individual, who is motivated by challenges. You will also have a good level of knowledge of the energy industry. `

 

RESPONSIBILITIES

• Logging and tracking all data protection related queries; 
• Conducting research and following legal and regulatory updates related to data protection- in the UK, EU and globally);
• Handling data subject requests, particularly data deletion and access requests, ensuring relevant processes are always followed.
• Supporting incident reporting and data breach investigations;
• Supporting the completion of privacy risk assessments, including data inventories; records of processing activities; privacy assessments; DPIAs;
• Keeping all data protection related documentation up to date;
• Help identifying risks, requirements to improve existing practices relevant to data protection;
• Supporting the delivery of data protection trainings to all staff;
• Supporting the Data Protection Adviser and the CIO on data protection and information security related tasks, where required; 
• Supporting Customer care team with their day-to-day activities, when necessary.

 

SKILLS & EXPERIENCE

• A good understanding of UK and EU Data Protection laws, in particular the Data Protection Act 2018 and the GDPR; 
• Relevant experience in a similar role, preferably in the energy sector; 
• Excellent organisational, time management and communication skills;
• Eager to learn; 
• Able to manage and work to strict deadlines;
• Excellent verbal and written skills with the ability to show attention to detail;
• Conflict resolution and strong communications skills;
• Innovate, create solutions, and engage with colleagues and customers in a friendly professional way.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Debt and Credit Control
LOCATION: East Croydon

ROLE

The DCA Liaison officer will be responsible for managing the day to day operations of our debt collection agencies. The role will involve assessing which accounts need to be sent to DCAs and ensuring they are sent on time with accurate data, as well as being responsible for supporting them with any queries they receive from customers.

You will also be responsible for reviewing when accounts need to progress to different stages, and make sure these accounts are tracked efficiently and accurately throughout the process. This will involve maintaining a log of all decisions and working with the Head of Debt to continuously improve the process to ensure collections are made as quickly as possible.

 

RESPONSIBILITIES

• Managing the list of accounts completing the internal collections process and making sure these are sent to DCAs on time.
• Responding to ad-hoc queries from DCAs for debts they have been assigned.
• Reviewing accounts after early collections with the DCA and either assigning them to the legal process or transferring them for field collections.
• Monitor the effectiveness of DCA strategies. Ensuring risks are identified and tackled.
• Ensure debt and cost gateways are maintained and only relevant debts are sent to different DCAs.
• Manage the data being sent to DCAs, ensuring accuracy and compliance with GDPR.

 

SKILLS & EXPERIENCE

• Highley organised and self-driven
• Proficient with Excel and a good understanding of advanced functions
• Ability to work independently and in tandem with a wider team
• Able to adapt to shifting priorities and timescales
• Good understanding of regulatory requirements of Energy suppliers

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to build a team that reflects a wide variety of skills, background and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Applicants may be subject to a basic Disclosure and Barring Service check and at least two independent references.

 

 

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DEPARTMENT: Marketing
LOCATION: East Croydon

ROLE

Green Network Energy’s London office is seeking an exceptionally talented and passionate Mid-Weight Graphic Designer to join our in-house Marketing team. 

The ideal candidate is a positive, creative individual with the ability to work across multiple platforms to create visual materials that compellingly communicate the firm’s value to our clients and the market. You will be responsible for the design quality of the deliverables created in the marketing department, as well as interfacing with project teams to make sure that their project deliverables reflect the company’s brand and a high level of graphic design quality. The successful candidate will be a hands-on, highly motivated individual who functions with confidence and expertise in a fast-paced and rapidly changing business environment.

 

RESPONSIBILITIES

• Own the creation and maintenance of our Illustration system
• Support the creation of animations and motion graphics
• Support the creation of static and dynamic social media creatives
• Support the creation of branded material for company activities
• Develops kit-of-parts designs and fresh templates for process books, presentations, campaigns, HTML emails etc. to enable the entire marketing team to create high-quality materials efficiently
• Creation of strategic pitches, with a high level of visual design in 2D and HTML format
• Presentation design for pitches, speaking opportunities and awards
• Reviews marketing materials for design quality and presents feedback
• Develops information graphics to help showcase our designs and process
• Prepare key design presentations and pitches to support the business
• Take brief from concept to completion being accountable for delivery of project
• Manage multiple work streams effectively to meet deadlines
• Inquisitive, keen to learn and build own design skills from others
• Be enthusiastic, push your ideas, be personable 
• Takes the lead in coordinating the graphic design efforts for internal special projects such as events, conferences, board meetings, poster programs, and training programs

 

SKILLS & EXPERIENCE

• Bachelor’s degree in Graphic design or other design field 
• Expert in Adobe CC, especially InDesign, Photoshop and Illustration. Demonstrable use of After Effects, Premier and HTML programmes.
• Able to design graphically compelling materials that reflect our messages and identity
• Ability to produce multimedia video’s, animation, graphics and HTML pages
• Ability to storyboard presentations and animations and to compose page layout
• Excellent written and verbal communications skills
• Ability to work quickly and under pressure

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: HR
LOCATION: East Croydon

ROLE

At Green Network Energy we are looking for a talented Employee Performance Specialist to support the HR Manager to implement and develop performance management strategies across the Company.

You will develop and execute programs and projects to evaluate, measure, and improve employee performance across the Company. As an Employee Performance Specialist, you will analyse the impact of employee performance interventions on organizational performance and provide reports to the HR Manager and the senior Management. As part of your role, you will also need to ensure that projects meet budgets and deadlines.

The role is split into 60% Employee Performance Management and 40% L&D strategy and delivery. 

 

RESPONSIBILITIES

• Supporting the HR Manager to implement, develop and launch performance management strategies; 
• Identifying training needs analysis of the organisation and individuals, based on organisational monitoring & evaluations, Probation Reviews and APDRs
• Working with the HR Manager to develop & deliver learning and development strategies for the employees, ensuring alignment with the overall HR and organisational strategy
• Shaping development of programmes for employees and building leadership development programme.
• Working closely with the HR Manager to up skill and coach managers on HR performance management best practice and policies and procedures
• Preparing internal, and course evaluation reports and longer-term impact assessments, to ensure quality delivery, demonstrable outcomes, and that provision meets strategic requirements
• Ensuring that all learning and development administration is carried out effectively and efficiently ensuring a professional and responsive profile with attendees
• Being also responsible for the coordination of training programs across the Company aimed at aligning employee performance with organizational goals.

 

SKILLS & EXPERIENCE

• Educated at degree level with full CIPD qualification or specialist training qualification
• Substantial experience of coordinating a learning & development strategy and plans
• Proven experience in developing and implementing performance management strategies across the Company
• Extensive experience of the evaluation of learning and development needs across a multi-site organisation
• Strong experience in HR project implementation in an organisation with at least 200 employees
• Experience in the Energy industry is desirable
• Being a team player and able to work in a very fast-paced environment 
• Be able to communicate efficiently with different stakeholders and senior management.

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Contact Centre
LOCATION: East Croydon

ROLE

This role offers an excellent opportunity to work in an exciting and growing energy supply company where you will be integral in helping to resolve our customer’s queries. You will be based within our Customer Experience team and therefore will be the front line for our customers, making it essential you have a positive and friendly approach. You will play a vital role, by providing knowledgeable and efficient responses to an array of queries including complaints, primarily via email. You will be assisting in driving up our standards by treating our customers fairly and working closely with our back office teams to assist with getting resolutions. 

Ideally, you will be an individual who takes pride in making a difference to both our customers and the business. You will be a driven and engaged individual, who is motivated by challenges and is eager to learn and to broaden their knowledge of the energy sector. You will also have a good knowledge and/or understanding of complaint handling processes.

 

RESPONSIBILITIES

• Ensure a high level of customer service is maintained throughout all communication.
• Be able to communicate clearly and professionally to our customers via email and over the phone.
• Being able to handle a large volume of customer contacts.
• Deliver against all core KPIs – including productivity, customer satisfaction and quality.

• Quickly resolve queries, ideally within the first contact, to the customer’s satisfaction and in-line with our own service levels.
• Ability to understand and identify a customer’s needs quickly. 
• Ensure all notes are recorded accurately and professionally in our system.
• Aid in identifying areas of improvement, cascading this to the team heads and relevant teams where necessary.
• Accurately register and record complaints where needed.
• Ensure all internal processes and procedures are adhered to.
• Work with customers to understand their queries and ensure the right solutions and remedies are sought.
• Take ownership of all communications and keep customers up-to-date with progress through the process.
• Building relationships and rapport with both colleagues, customers and stakeholders.

 

SKILLS & EXPERIENCE

Essential 

• Excellent verbal and written communication and interpersonal skills.
• Good spelling and grammar and typing speed.
• Customer focused approach to work, with an understanding of customer service and the impact on customers and the business.
• Experience in providing excellent customer care.
• Strong organisational skills.
• A positive and resilient attitude
• Ability to handle complaints with an empathetic and common-sense approach, whilst remaining objective.
• Ability to deal with difficult situations, work under pressure and to meet tight deadlines.
• Ability to use your initiative where needed and demonstrate excellent problem-solving skills.
• A team player.
• Strong computer literacy 

 

Desirable

• A-levels or equivalent and/or A-C grades at GCSE (it is highly desirable)
• Previous experience handling customer contacts/ complaints within a regulated environment
• Knowledge of complaint processes and procedures
• Knowledge of Ofgem, Ombudsman Services: Energy and Citizen Advice Bureau regulations and guidelines
• Experience in handling customer contact / complaints in the energy industry
• Experience in using CRM systems, such as Salesforce

 

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

 

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DEPARTMENT: Operations
LOCATION: East Croydon

ROLE

As part of the Metering team, your role will be to work on data quality in our CRM system, giving support to our Customer Care team queries, speaking with our partners and suppliers via phone and email, and managing different back office processes.

 

RESPONSIBILITIES

• Maintaining accurate account information within the CRM system about gas and electricity consumptions
• Overseeing customers registrations and industry exceptions
• Liaising with internal teams and external parties on the resolution of industry operations enquiries
• Managing data entry and administration tasks
• Ensuring resolution of any day to day operational issues
• Ensuring that all work areas are compliant with legal and regulatory constraints, such as supplier licence obligations and policies
• Reporting and monitoring workload as requested
• Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department.

 

SKILLS & EXPERIENCE

• Experience in the UK Energy Industry (desirable)
• Be focused on Customer Service
• Ability to work well under pressure
• Good attention to detail (analytical, methodological and tenacious)
• Excellent interpersonal and communication skills
• Ability to prioritise and manage your own workload minimal supervision
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment
• Good knowledge of Microsoft Office Suite

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favorably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Operations
LOCATION: East Croydon

ROLE

As part of the IT team, your role will support software releases and contribute to the resolution of issues. You will provide 3rd party partners with documented requirements for all applications within the key functions of the company.

To apply for this role, you need to have strong communication skills and be able to work with different teams in one or more projects.

 

RESPONSIBILITIES

• Work across the full project lifecycle from pre-project business case stage to project close
• Gather and deliver business requirements
• Work closely with Project Managers, internal and external IT teams
• Conduct user acceptance testing to ensure that deliverables meet the initial requirements.

 

SKILLS & EXPERIENCE

• Experience in the UK energy sector
• Business Analysis skills and experience
• Excellent Team collaboration skills
• Depth knowledge of computing systems
• Analysis and Design of Business Processes
• Business change and re-engineering
• System Testing skills (Integration and End2End)
• Agile approach with a general understanding of other commons project methodologies
• Data Migration experience
• MS Office Suite
• Salesforce CRM, Marketing Cloud
• SQL

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Operations
LOCATION: East Croydon

ROLE

We currently seek an Operation Junior Analyst with fantastic analytical ability to support the Operation Excellence Team and delivery of the business growth ambitions.

This role will provide support to Green Network Energy Operations with reporting, performance monitoring and ad-hoc analyses, across all aspects of the business and industry. The role would be ideally suited to a naturally inquisitive, pro-active thinker with potential to thrive as part of an Operational Excellence team.

 

RESPONSIBILITIES

• Manipulating complex datasets (sometimes dirty data) with a range of programming tools
• Building, analysing and identifying trends/anomalies in reports.
• Working with reporting tools to optimise reporting tool performance
• Identifying KPIs and monitoring them
• Regularly presenting insight to the business which drives positive change to the business
• Working with senior analysts to ensure appropriate analysis is delivered in a robust and timely basis.

 

 

SKILLS & EXPERIENCE

• Excellent interpersonal, numerical and communication skills
• Good knowledge of Microsoft Office Suite, especially Excel 
• Knowledge of SQL / Python / data visualization packages desirable
• Attention to detail
• Can-do, team-player attitude
• Ability to simplify complex analytical output for communication in the business
• Capacity to present insight to the business which drives positive change to the business

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Metering (Operations)
LOCATION: East Croydon

ROLE

As Metering Team Leader, you will be responsible for the performance of the Metering team ensuring targets are met and queries are managed withing SLAs. You will be responsible for the resolutions of metering exceptions queries and data flow management both for gas and electricity for our domestic portfolio and you will provide support to Billing department and Customer Care.

RESPONSIBILITIES

• Managing a team responsible for dealing with supplier side metering exceptions
• Ensuring all queries are worked within SLA
• Ensuring team members are meeting their daily and weekly targets
• Assigning and quality reviewing individual workload
• Delivering training to new starters
• Reviewing internal processes and ensuring these are compliant with industry requirements   
• Maintaining accurate account information within the CRM system and on industry level about electricity and gas 
• Managing periodic reports from metering agents and managed service
• Liaising with internal teams (including billing, customer care, complaints) and external parties on the resolution of industry operations enquiries
• Managing relevant mailboxes
• Managing data entry and administration tasks
• Ensuring resolution of any day to day operational issues
• Identify, design and implement operational and management reporting requirements
• Ensuring that all work areas are compliant with legal and regulatory constraints
• Reporting and monitoring workload as requested
• Accomplishing other ad-hoc duties as requested by the Manager or Head of Department

 

SKILLS & EXPERIENCE

• Experience in the same role for an energy supplier
• Knowledge of principal industry data flows (required)
• Knowledge of both electricity and gas process (desirable)
• Experience in managing relationship with MOP/MAM/DC
• Knowledge of Smart Metering (desirable)
• Be focused on Customer Service
• Ability to work well under pressure
• Good attention to detail (analytical, methodological and tenacious)
• Excellent interpersonal and communication skills
• Ability to prioritize and manage your own workload minimal supervision
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment
• Good knowledge of Microsoft Office Suite, especially excel
• Problem solving and root cause analysis

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Metering
LOCATION: East Croydon

ROLE

As Metering Operations Manager, you will support the Head of Metering in managing processes and monitoring performance in the area. The purpose of this role is to align specific areas related to metering: in particular metering exceptions, data flow management and disputed meter reading process. As Metering Operations Manager, you will set and review KPIs, be responsible for ensuring your teams meet or exceed targets, promote improvements and identify root causes behind failures.

 

RESPONSIBILITIES

• Overseeing specific activities within Metering reporting directly to the Head of function 
• Managing relevant analysis and reports, including those coming from third parties like Managed Service, DC, MOP
• Identifying areas of improvement 
• Ensuring all the processes are updated and compliant with industry obligations
• Ensuring all metering data is accurate within our systems and customers are billed correctly
• Identifying complex exceptions with industry data flows that may cause settlement and billing issue 
• Managing day to day relationships with third party metering agents such as MOP/MAM and DC and complex escalations
• Handling escalated complaints

 

SKILLS & EXPERIENCE

• Previous experience in similar roles, preferably from an energy supplier
• Experience of leading teams, supporting their growth and development
• Electricity and gas knowledge with specialism in metering related exceptions with a focus on readings management 
• Ability to set and deliver against performance targets
• Be focused on Customer Service
• Ability to work well under pressure
• Good attention to detail (analytical, methodological and tenacious)
• Excellent interpersonal and communication skills
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment
• Good knowledge of Microsoft Office Suite, especially Excel

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Metering (Operations)
LOCATION: East Croydon

ROLE

As Senior Settlement Analyst, you will be responsible for our supplier settlement performance, liaising directly with our DC and with Elexon to ensure all targets are met. Following the whole end-to-end operations, from customer registration, through metering, billing, and settlement, giving support to our Billing, Dispute, Metering, and Customer Care team and ensuring all accounts are billing on the right number of settled units. Speaking with our partners and agents via phone and email and managing different back-office processes.

 

RESPONSIBILITIES

• Monitoring our settlement performance liaising directly with Elexon and our DC
• Maintaining accurate account information within the CRM system and on industry level about electricity and gas consumptions
• Managing periodic reports from Elexon and DC
• Resolving account issues to improve our settlements position on all settlements runs
• Overseeing customers data and ensuring that their billing and settlements are inline
• Liaising with internal teams and external parties on the resolution of industry operations enquiries
• Identification and management of trading disputes
• Managing relevant mailboxes
• Managing data entry and administration tasks
• Ensuring resolution of any day to day operational issues
• Creating and reviewing internal processes ensuring to be compliant with industry requirements
• Identify, design and implement operational and management reporting requirements
• Ensuring that all work areas are compliant with legal and regulatory constraints
• Reporting and monitoring workload as requested
• Accomplishing other ad-hoc duties as requested by the Manager or Head of Department.

 

SKILLS & EXPERIENCE

• Experience in the electricity settlement process for an energy supplier (required)
• Knowledge of principal industry data flows (required)
• Knowledge of gas process (desirable)
• Experience in managing Elexon audit
• Knowledge of HH process (desirable)
• Be focused on Customer Service
• Ability to work well under pressure
• Good attention to detail (analytical, methodological and tenacious)
• Excellent interpersonal and communication skills
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment
• Good knowledge of Microsoft Office Suite, especially excel

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Metering
LOCATION: East Croydon

ROLE

As a Siteworks Co-Ordinator you will deal with industry and customer queries, as well as liaise with our 3rd party providers to request and investigate meter works.

 

RESPONSIBILITIES

• Arrange the booking of meter works with our 3rd party providers, ensuring that these are completed efficiently and accurately to avoid customer complaints
• Arrange the booking of emergency off supply meter works, ensuring that any follow up is completed and dealt with as a priority
• Arrange Meter Reading appointments with our 3rd party providers, where applicable, to ensure that customer queries are resolved
• Ensuring our internal CRM system is updated with new meter information so that customers receive accurate invoices
• Liaise closely with our 3rd party providers to maintain a good working relationship and to ensure that any issues are resolved as quickly as possible
• Assist and liaise with our internal Complaints Team, when required, to ensure that complaints are resolved quickly and efficiently
• Review and update processes across Siteworks, where applicable, to ensure that these are kept up to date
• Manage customer and agent queries both external and internal via telephone and email

 

ADDITIONAL RESPONSIBILITIES

• Assist internal business departments on Metering related queries where required
• Raise and manage Revenue Protection requests when received and resolve any follow up required
• Assist Metering and Smart Metering Department with queries where required
• Complete ad-hoc tasks as requested by Team Leader or Head of Metering

 

SKILLS & EXPERIENCE

• Previous experience within the UK Energy Industry
• Experience within Siteworks or Metering Teams is desirable 
• Knowledge of basic industry data flows for both gas and electricity is desirable
• Excellent communications skills (internal and external stakeholders)
• Ability to work well under pressure
• Ability to prioritise and manage own workload
• Proficient in Microsoft Office, particularly Outlook, Excel and Word

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favorably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Smart Metering
LOCATION: East Croydon

ROLE

As part of our Smart Metering team, you will contribute to the successful delivery of our smart meter roll-out and the operation of our smart meter portfolio. 

The Smart Metering team plays a central role in the business to manage our smart meter roll-out and to manage our smart meter portfolio once they have been installed. Smart metering offers many varied and exciting challenges and provides exposure to all parts of the business.  

This role is focused on using our systems and processes to resolve exceptions and help to answer questions from the wider Operations and Customer Experience team. You will be able to follow different processes and use different systems to ensure our smart meter portfolio working effectively and delivering value to our customers. 

 

RESPONSIBILITIES

• Follow processes to resolve exceptions generated by our billing and smart metering systems
• Maintain accurate data across our systems
• Respond to queries from the wider business about smart metering
• Liaise with 3rd party providers to escalate exceptions when required
• Identify opportunities to improve processes

 

SKILLS & EXPERIENCE

• Knowledge of the Energy Industry
• Good knowledge of Microsoft Office and Excel.
• A logical and process driven mindset
• Ability to prioritise and manage your own workload minimal supervision
• Problem solving skills
• Willing to learn new subjects and acquire new skills
• Comfortable working in a dynamic and constantly evolving environment

 

GNE is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Trading
LOCATION: Victoria

ROLE

The role is a key role for the trading desk, focusing on driving the value on the short-term optimisation but also strategic positioning across different European markets. The individual will drive the supply and demand fundamentals analysis and modelling in UK and other European markets (such as Netherlands, Germany, France) in order to produce both strategic and tactical reports.

 

RESPONSIBILITIES

Main responsibilities include:

• Develop and maintain SnD models  
• Develop and innovate fundamentals reports
• Ensure modelling and reporting consistency 
• Understanding of the Trading Desk requirements

 

SKILLS & EXPERIENCE

If you have a proven experience in a trading analyst or a energy fundamentals analyst role in UK or another European country and you have a commodity/energy background, please apply. Candidates should have an understanding of the UK / European electricity and gas wholesale markets.

Candidates should be enthusiastic, high-energy individual with good interpersonal and communication skills. Excellent knowledge of English Language is required. The ideal candidate should have attention to details and able to work under strict timelines in a fast-paced environment. You will have excellent communication skills.

Background:

• It is required to have a proven experience in an analytical role within the European energy markets 

• It is desirable to have a prior proven experience in a Fundamentals Analyst Role in Power and Gas
• Bachelor’s degree 
• It is preferable to have experience in building statistical forecasting models using a National Supply Stack model, a Demand forecasting model and a stochastic pricing engine in Gas and Power markets 
• It is required that the candidate is proficiency in English and it highly preferable that the candidate is able to speak Italian, German or French

 

Green Network UK PLC is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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DEPARTMENT: Trading
LOCATION: Victoria

ROLE

The role of Scheduler exists to provide the interface between the short-term power and gas traders and Grid Operators. Each physical trader will act on the market in accordance with a view on the OTC, capacity market and power exchanges. It is the role of a scheduler to ensure that the physical positions exactly match the trader’s strategy, so that no value is lost.

 

RESPONSIBILITIES

Main responsibilities include:

• managing short term physical electricity and gas position in UK, DE, FR, CH and IT.  
• acting as the interface between Green Network and the Grid Operators for the submission of nomination within the countries we transact and the nomination of border flows to the respective grids. 
• ensuring that the positions displayed in our scheduling systems reflect the reality of the trading desks’ activity on the market in terms of trades being captured and transmissions scheduled per nominated physical flows 
• understanding the requirements of each Grid Operator in terms of nomination, procedures, deadline, etc. 
• Avoid the scheduling errors and minimise the impact of costly “imbalances”

 

SKILLS & EXPERIENCE

If you have worked in a previous scheduling role and you have a commodity/energy background, please apply. Candidates should have an understanding of the UK electricity transmission systems and the interconnections between the various European grids.

Candidates should be highly motivated, passionate and proactive individual with good interpersonal and communication skills. Excellent knowledge of English Language is required.

Required experience:

Previous proven experience in scheduling Power and Gas

Education:

Bachelor’s 

 

Green Network UK PLC is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

 

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DEPARTMENT: Trading
LOCATION: Victoria

ROLE

The role involves working with the Head of Trading directly supporting him with day to day management of the Portfolio as well as generating revenues operating on the above-mentioned markets.

You will help generate ideas as well as help execute trades.

You will also contribute any ideas and specific experience 

The preference is for an energy trader with a solid academic background, preferably coming from an Asset based experience.

 

RESPONSIBILITIES

Main responsibilities include:

• Help managing Power position in UK, DE, FR, CH and IT;
• Help managing Gas position in UK, IT, NL and FR;
• A clearly defined trading strategy with revenue targets;
• An ability to communicate effectively the risk profile of the trading strategy and max loss/drawdowns;
• A high level of commitment and of technical proficiency including the management of daily P/L, sound business acumen and strong business knowledge;
• You will manage your own limits in terms of VaR and P/L under the overall desk limits as agreed with your Manager.

 

SKILLS & EXPERIENCE

The ideal candidate has to have a proven previous experience in a Trading role within a commodity / energy background; 

You will have an analytical mindset and you will have attention to details;

It is highly preferred to have a previous proven experience or good understanding of the European and UK  generation assets and the interconnections between the various European grids/Hubs;

The ideal candidate should be enthusiastic, highly motivated, enthusiastic and a real team player;

You should have great communication skills, entrepreneurial mindset and natural risk management approach within parameters;

Excellent knowledge of English language is required, while the knowledge of other languages is considered an advantage.

REQUIRED EXPERIENCE:

• Proven previous experience in a Trading Power role
• Proven track record including a VaR indication and its relative returns.

Required education:

• Bachelor’s or more

 

Green Network UK PLC is a diverse and inclusive employer. We celebrate diversity. We are committed to building a team that reflects a wide variety of skills, backgrounds, and cultures. No applicant will be treated less favourably on the grounds of their sex, marital or civil partnership status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, gender reassignment, pregnancy, maternity, age, religion or belief. Offers will be subject to a basic Disclosure and Barring Service check, Academic Title and or Professional Qualification check and at least two independent references.

 

 

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