What can I do in my online account?

To manage multiple properties in one account, please call our Customer Care team on 0800 520 0202.
Once the properties are linked, you can switch between them by logging into your account and clicking the dropdown arrow on the top right.

1. Log in to your account
2. Head to the ‘Meter reading’ tab
3. Click the ‘Submit meter reading’ button
4. Select the date
5. Enter your reading, not including any numbers after the decimal point
6. Click on ‘Submit meter reading’

Sometimes, when you try to submit a meter reading through your online account or app, you may get an advisory message.

This can happen for several reasons as our billing systems will carry out checks on the reading. This is to make sure it’s in line with previous read history and estimated consumption for example.

Normally you’ll get an advisory message if we think your reading is too high, too low, or it’s the same as your last meter reading. But there are several other causes.

If you do receive one of these messages, please double check your meter reading is correct. Some of the messages can be overridden and you’ll be able to submit your reading regardless.

But there are some cases where you won’t be able to override the message. If you've double-checked your reading and you still cannot submit it, please contact us on 0800 520 0202 or fill out our online web form. If you do use our web form, then it would be useful to include a picture of your meter showing the reading you’re trying to submit.

1. Log in to your account
2. Go to ‘Bills & Payments’
3. Under ‘Transactions’, either use the search bar or scroll through the pages until you find the bill you want to view
4. Click on the PDF icon to download the bill

Any questions about your bill? Check out our bill guide.

Under the ‘My details’ tab on your online account, you can find:

• Your personal details
• Any declared vulnerabilities
• Your supply and billing addresses
• Your secondary contact

You can find your account number in the top right corner of your account or under the ‘My settings’ tab.
If you need to update any details, find out how to do so here.

These can be found in the ‘My Tariff’ tab of your online account. You can view your:

• Tariff name
• Payment method
• Unit rate and standing charge
• Tariff end date
• Exit fee
• Discounts and additional charges

You can easily change your Direct Debit payment date and amount in your online account.

1. Go to the ‘Bills & Payments’ tab
2. Click ‘Manage Direct Debit’
3. Click ‘Change Direct Debit schedule’
4. Select your preferred Direct Debit date
5. If you’d like to change your Direct Debit amount, click ‘Yes’
6. Click ‘Continue’
7. Click ‘Submit’

You can slightly increase or decrease your suggested amount by no more than 10% of what we recommend by using the slider (see image below). For example, if your suggested amount is £50, you can increase it or decrease by no more than £5.

Please note, you can only change your Direct Debit after your first payment has been made.

1. From your account homepage, scroll down to view the ‘Refer a friend’ box
2. Click on ‘Copy the link’
3. Send this link to your friends and family via email, text or your social medias’

Once your friend switches to us, you will both receive credit on your account. Terms & conditions apply

Tell us you’re moving as close to your move out date as possible, so that we can close your account. But you can tell us up to 30 days in advance.

Please remember to take meter readings on the day you move out so we can bill you accurately.

1. Log in to your account
2. Click the ‘Moving home’ tab
3. Fill in the required details
4. Click ‘Submit’

If you want Green Network Energy to be your supplier at your new property, call us on 0800 520 0202 to arrange this. If you register with us again within 30 days since your move, we will refund any exit fees you paid.