Independent energy advice

Citizens Advice

Citizens Advice is the official source of free and independent energy advice and support. You can contact them at any time for help with:

Getting a better energy deal
Advice if you are struggling to pay your bills
What to expect from your energy supplier
Raising a complaint with your supplier

Contacting Citizens Advice

Phone:

03454 040506
Monday to Friday, from 9am to 5pm

Textphone:

18001 followed by 03454 040506

Post:

Citizens Advice Consumer Service
Second Floor
Fairfax House
Merrion Street
Leeds
LS2 8JU

Get help improving your homes energy efficiency and reducing your bills

Energy Saving Trust

Simple Energy Advice for England and Wales
Phone: 0800 444 202
Monday to Friday, from 8am to 8pm

Home Energy Scotland
Phone: 0808 808 2282
Monday to Friday, from 8am to 8pm
Saturday, from 9am to 5pm

Nest Programme for Wales
Phone: 0808 808 2244
Monday to Friday, from 9am to 6pm

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Important information

The gas industry is going through a period of change during 23 May and 06 June 2017. This change affects all gas suppliers, and as a result of this, you may experience a slight delay to your switching journey.

What does this mean for me?

Don't worry - you don't need to do anything. Your energy supply will remain uninterrupted during this extended period of transition from your previous supplier to us.